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Oracle Utilities Customer Care and Billing Release 2.4.0
4.2.2.2 Manage Meter Charges
Brief Description
Actors/Roles
Business Process Diagrams
Manage Meter Charges Detailed Process Model Description
1.1 Evaluate Customer Account Eligibility for Bill
1.2 Enter Specific Data for Bill Segments Calculation
1.3 Request Generate New Bill Segments
1.4 Determine Bill Period, Consumption Period, Service Point, Meter, and Meter Read
1.5 Determine Prorated Bill Period, Consumption Period, Service Point, Meter, and Meter Reads
1.6 Verify Eligibility for Estimation
1.7 Estimate Meter Read
1.8 Determine and Cancel Applicable Estimated Segments
1.9 Calculate Bill Segment Lines and Create Bill Segments Using Rates
2.0 Create Financial Transactions
2.1 Add Final Bill Switch for Bill Segments
2.0.1 Format Online Presentation
2.2 Review Bill Segments
2.3 Request Changes for Recalculation of Metered Service's Bill
2.4 Update Information
2.5 Request Delete Bill
2.6 Delete Bill
2.7 Request Delete Specific Bill Segments
2.8 Delete Bill Segments
2.9 Request Freeze Bill Segments
3.0 Freeze Bill Segments
3.1 Request ReBill Bill Segments
3.2 Update Bill Segments to Pending Cancel and Create New Bill Segments
3.3 Request Undo ReBill Bill Segments
3.4 Delete New Segments and Return Original Bill Segments to Frozen
3.5 Request Cancel Frozen Segments
3.6 Update Bill Segments to Pending Cancel
3.7 Request Undo Cancel Bill Segments
3.8 Return Original Bill Segments to Frozen
3.9 Request Finalize Cancel Bill Segments
4.0 Update Bill Segments to Canceled
4.1 Request Add Bill Messages
4.2 Add Bill Messages
4.3 Request Complete Bill
4.4 Create Bill Message
4.5 Create Estimated Meter Read Message
4.6 Create Bill Messages Based on Configuration
4.7 Keep Credit on Excess Credit SA
4.8 Apply Credit to SA's
4.9 Add Adjustments, Payments, and Bill Corrections to Affect Bill Amount
5.0 Determine Due Date, Late Payment Charge Date, and Credit Review Date
5.1 4.3.2.5a Manage Late Payment Charge
5.2 4.3.1.1d Manage Autopay
5.3 4.3.2.2 Manage Severance Process
5.4 4.3.2.5 Write Off Uncollectible Receivables
5.5 Create Additional Required Bill Messages
5.6 Update Bill with Completion Details
5.7 Review Bill
5.8 Make Necessary Changes for Bill
5.9 Request Reopen Bill
6.0 Update Current Bill to Reopen
6.1 Request Changes to Impact Balance
6.2 Update Balance
6.3 Extract Bill for Printing or Web Display
6.4 Print Bill or Web Display
6.5 Send Bill to Customer
6.6 Receives Bill
6.7 Select Accounts for Open Bill Cycle
6.8 Check Eligibility for Batch Billing
6.9 Highlight Bill Segment Exceptions
7.0 Highlight Bill Exceptions
7.1 Identify Bill Segments in Error Status
7.2 Create Bill Segment Exceptions To Do
7.3 Evaluate and Investigate Error
7.4 Resolve Error
7.5 Update Data
7.6 Request Complete To Do
7.7 Complete To Do Entry
7.8 Identify Bills in Error Status
7.9 Create Bill Exceptions To Do
8.0 Evaluate Entire Batch of Bills
8.1 Identify Bill Cycle, Window Start Date or Given Bill Date
8.2 Cancel Entire Batch of Bills
8.3 Reopen Entire Batch of Bills
8.4 4.2.2.15 Manage Net Energy Metering Charges
Installation Options - Control Central Alert Algorithms
Various Rate Schedule Algorithms and Major Configuration Information
Entities to Configure
Related Training